Postage Times are estimates and not guarantees. They may be affected by factors over which Henny Matters has no control over, including postal delays or breakdowns.
Orders effected by such delays may take as long as 2 weeks. If standard shipping is selected, on a normal basis, you should receive it within 5 -7 days.
Please make sure you have typed in the correct delivery and postal address, if this is wrong and has been dispatched Henny Matters is not liable for the whereabouts of your parcel.
Please ensure that you allow sufficient time for your order to arrive in time for a birthday/specific date. We strongly advise allowing a minimum of 14 days from your order date to actual day.
All our items are made to order and some products may have slight delays due to availability.
Such busy times like Christmas delivery may be delayed due to high demand and busy delivery periods. We ask for your patience during these times as we work extremely hard to ensure all orders are sent out as fast as we possibly can.
PLEASE SEE THE DELIVERY TIMES YOU HAVE SELECTED BEFORE COMPLETING YOUR ORDER WITH US.
Please check the product description as some delivery times can become invalid due to high demand of this particular product.
All our items are handmade in house by our design experts and this does take time. We try our upmost best to have all orders dispatched before any delivery times but these may be delayed due to higher order volumes.
If you have received an incorrect item from us we will always make sure this item is replaced and exchanged on delivery.
Please notify the team of any incorrect deliveries so they can look to resolve this as quickly as possible.
Henny Matters reserves the right to cancel any orders.