3 - 6 Day Delivery after 2-3 days of processing - All orders has tracking.
If you need item sooner, we have a rush order option available.
Shipping times are estimates and not guarantees. They may be affected by factors over Henny Matters has no control, including incorrect shipping addresses, customs delays and shipping restrictions. Orders affected by such delays may take as long as 6 weeks to arrive.
Henny Matters will take no action on these orders during that time.
Please note some parcels may be due duty charges,This will not be the responsibility of Henny Matters
All our orders are custom designed, so it all depend on your chosen delivery time frame. We try and get all orders out faster than expected delivery times. This may vary depending on busier times. Delivery days are a guide and if delays occur this will not be the responsibility of Henny Matters. The postal system can sometimes have unexpected delays and these may effect delivery dates and times.
We DO NOT accept exchanges or refunds on ANY personalised items.
All of our Products are customl designed and as such are deemed to be "bespoke/personalised". In accordance with the distance selling regulations we are unable to accept an item to be returned back to us if you have experienced a change of heart
If you have been delivered faulty or damaged goods, please contact via our contact us page stating your order number, within 5 days from delivery date.
Please check your confirmation that all details are correct.
As we run next day shipping we would have to proceed with orders to not cause a delay.
Postage Times are estimates and not guarantees. They may be affected by factors over which Henny Matters has no control over, including postal delays or breakdowns.
Orders effected by such delays may take as long as 2 weeks. If standard shipping is selected, on a normal basis, you should receive it within 5 -7 days.
Please make sure you have typed in the correct delivery and postal address, if this is wrong and has been dispatched Henny Matters is not liable for the whereabouts of your parcel.
Please ensure that you allow sufficient time for your order to arrive in time for a birthday/specific date. We strongly advise allowing a minimum of 14 days from your order date to actual day.
All our items are made to order and some products may have slight delays due to availability.
Such busy times like Christmas delivery may be delayed due to high demand and busy delivery periods. We ask for your patience during these times as we work extremely hard to ensure all orders are sent out as fast as we possibly can.
PLEASE SEE THE DELIVERY TIMES YOU HAVE SELECTED BEFORE COMPLETING YOUR ORDER WITH US.
Please check the product description as some delivery times can become invalid due to high demand of this particular product.
All our items are handmade in house by our design experts and this does take time. We try our upmost best to have all orders dispatched before any delivery times but these may be delayed due to higher order volumes.
If you have received an incorrect item from us we will always make sure this item is replaced and exchanged on delivery.
Please notify the team of any incorrect deliveries so they can look to resolve this as quickly as possible.
Henny Matters reserves the right to cancel any orders. If your order is cancelled your payment will be refunded. Refunds may take up to 14 days to be returned back to your payment method.